NHTSA Complaint #10852915 — 2011 JEEP PATRIOT

ON 12/28/2016, THE FRONT PASSENGER WINDOW MOTOR AND MASTER SWITCH WERE REPLACED BY SOUTH POINT CHRYSLER (SP). THEY HAD THE CAR FOR 9 DAYS SINCE THEY ENCOUNTERED AN ELECTRICAL PROBLEM. COINCIDENCE? PROVIDED A RENTAL CAR THRU DUE TO EXTENDED WARRANTY. FROM 1/23/2016 3 ALTERNATORS HAVE BEEN REPLACED AND 2 BATTERIES BY PRECISION TUNE (PT). THE CAR HAS THE SYMPTOMS OF STALLING/DING AND A FEW MINUTES/HOURS LATER IT STARTS. SINCE 3/12/2016 I HAVE TAKEN THE CAR TO THE DEALERSHIP SINCE ELECTRICAL COMPONENTS ARE UNDER EXTENDED WARRANTY AND SECURE NET WARRANTY ONLY PAID A PORTION OF THE ALTERNATOR REPAIR. 3/12-3/16 SP HAD THE CAR AND WERE UNABLE TO REPRODUCE THE SYMPTOMS, AT THIS POINT THE BATTERY WAS REPLACED BROUGHT OVER BY PT. ON 3/20 AFTER BEING ON THE HIGHWAY AND NOW ON A CITY STREET THE CAR DIES AGAIN IN THE MIDDLE OF THE DRIVE. NO RESPONSE, DEAD! I WAS ABLE TO PULL TO THE SIDE, GET OUT OF TRAFFIC LANES AND CLEAR THE RAILROAD TRACKS. I WALK TO MAKE A PHONE CALL TAKES ME ABOUT 15 MIN. TO RETURN AND THE CAR STARTS AGAIN. NOW AT HOME, THE CAR DOES NOT START BACK THROUGH THE EVENING NOR IN THE MORNING BEFORE I TAKE A RIDE TO WORK, SO IT IS TOWED TO PT 3/21, AND ARE ABLE TO START IT WITHOUT PROBLEMS, ALTERNATOR AND BATTERY READINGS, PERFECT . I TAKE IT TO SP ON 3/22-3/26 AND THEY ARE UNABLE TO REPRODUCE SYMPTOMS. ON 3/28 CAR BACK TO SP SINCE I NEED THIS PROBLEM TAKEN CARE OF BECAUSE OF THE DANGEROUS POTENTIAL IT POSES. ON 3/28 I CALL CHRYS, THEY CLAIM WILL BE SENDING A STAR ENGINEER TO LOOK INTO THIS MATTER. ON 3/31 SP WANT TO RETURN THE CAR, UNABLE TO REPRODUCE PROBLEM AND I FIND OUT THAT THEY WERE NOT INFORMED THAT AN ENGINEER WOULD BE LOOKING INTO THE CAR. ON 3/31 AFTER 2 CALLS TO CHRYS. INFORMED ME THAT THE DEALERSHIP IS THE ONE THAT MAKES THE REQUEST TO HAVE A ENGINEER COME AND INSPECT THE CAR. I NEED THE CAR FIXED SINCE IT POSES A DANGER TO ME AND OTHERS, REFUNDS