NHTSA Complaint #10852730 — 2010 VOLKSWAGEN JETTA

I BOUGHT THIS CAR IN MAY 2015 DUE TO THE AWESOME FUEL ECCONOMY PAIRED WITH SUPPOSED GREAT RELIABILITY.THE HIGH PRESSURE FUEL PUMP WENT OUT AROUND OCTOBER 2015. I WAS HEADED TO WORK AND THE ENGINE STARTED SKIPPING JUST FOR A SHORT TIME. I DROVE TO WORK WITHOUT ANY MORE ISSUES. WHEN I WAS LEAVING WORK, THE ENGINE STARTED RUNNING REAL ROUGH SO I PULLED OVER AND I HEARD A SQUEALING/RATTLING NOISE FROM AN AREA AROUND THE TIMING COVER. THE ENGINE STALLED. I STARTED IT BACK UP AND AFTER MAYBE 10 SECONDS IT STALLED AGAIN AND WOULDN'T START BACK UP. I TOWED THE CAR TO A VW SPECIALIST SHOP AND THEY DIAGNOSED THE ISSUE AS A FAILED HIGH PRESSURE FUEL PUMP AND REQUIRING REPLACEMENT OF THE ENTIRE FUEL SYSTEM. I HAD THE CAR TOWED TO A VW DEALERSHIP AND THEY'RE DIAGNOSTIC WAS THE SAME. THEY SENT OUT A FUEL SAMPLE AND IT FAILED FOR LUBRICITY. I EXPECTED VW TO COVER THIS SINCE THIS WAS A KNOWN VW ISSUE. THE CAR SAT AT A DEALERSHIP FOR OVER A MONTH BEFORE HAVING TO TOW IT BACK HOME. THE REPAIR WILL COST AROUND $5,600. I WOULD FIX IT MYSELF BUT THE PARTS ALONE CAN BE $3,000 TO $4000. I PURCHASED THIS CAR IN MAY 2015, SO ONLY GOT TO DRIVE IT FOR FIVE MONTHS. I HAVE LOST ALL FAITH IN THE RELIABILITY AS WELL AS THE CONFIDENCE THAT VW WILL FIX ANY ISSUES THAT ARE DUE TO FAULTY PARTS. THERE HAVE BEEN SEVERAL CASES WITH FAULTY HIGH PRESSURE FUEL PUMPS FROM 2009 TO PRESENT. THERE WAS AN INVESTIGATION BEFORE. HTTP://WWW-ODI.NHTSA.DOT.GOV/ACMS/CS/JAXRS/DOWNLOAD/DOC/UCM475595/INCR-EA11003-61863.PDF