NHTSA Complaint #10852444 — 2006 CHRYSLER PACIFICA

I HAD TAKEN MY CAR IN A WEEK AGO FOR AN ISSUE WITH THE CAR MAKING LIKE A POPPING SOUND WHEN I TURN HARD. WELL AFTER MECHANIC DROVE IT AND THEN PUT IT ON A RACK TO TAKE A LOOK UNDERNEATH AND DO THEIR INSPECTION THEY TOLD US WE CANNOT DRIVE VEHICLE AS IT IS UNSAFE. THE CRADLE WAS COMPLETELY RUSTED AND I COULD STICK MY HAND IN IT. AT ANY POINT IN TIME IT COULD HAVE COMPLETELY FELL OFF AND WRECKED MY VEHICLE. IT COULD HAVE BEEN CATASTROPHIC. THIS IS DANGEROUS AND CHRYSLER IS AWARE OF THE ISSUE BUT REFUSES TO DO ANYTHING ABOUT IT. NOW WE ARE GOING TO BE STUCK WITH THE REPAIR BILL. I CALLED CHRYSLER AND SPOKE WITH AN AGENT NAMED BRITTNEY WHOSE ONLY RESPONSE WAS I AM SORRY THERE IS NOTHING WE CAN DO. EVEN AFTER EXPLAINING ANY TYPE OF ACCIDENT WITH MY CHILDREN IN THE CAR COULD HAVE BEEN CATASTROPHIC. THEY DO NOT CARE. SOMETHING NEEDS TO BE DONE TO COVER ALL VEHICLES. I ONLY HAVE 75,000 MILES ON THE VEHICLE AND THE CRADLE IS THE ONLY PART RUSTED. CHRYSLER DOES NOT CARE ABOUT ANY OF THAT JUST THAT THE VEHICLE DOES NOT FALL WITHIN THE 2004 OR 2005 RANGE. PLEASE HELP SOMETHING NEEDS TO BE DONE BEFORE SOMEONE LOSES THEIR LIFE OVER THIS ISSUE.