NHTSA Complaint #10851913 — 2012 FORD FOCUS

I BOUGHT THE CAR USED IN JULY OF 2014 WITH ABOUT 23,000 MILES. SHORTLY AFTER BUYING THE VEHICLE, I EXPERIENCED THE TRANSMISSION MAKING GRINDING SOUNDS AND SHUDDERING DURING ACCELERATION. GENERALLY AFTER THE VEHICLE IS WARMED UP AND BEEN ON A DRIVE. A REPROGRAM WAS DONE AND I WENT BACK TO THE DEALERSHIP FOR THE SAME PROBLEM A FEW WEEKS LATER. AT THIS POINT, WITH ABOUT 30,000 MILES, A NEW CLUTCH AND PLATES WERE INSTALLED. THE VEHICLE PERFORMED FINE FOR ABOUT 5,000 MORE MILES. THE SHUDDERING AND GRINDING NOISES HAVE RETURNED. THE TRANSMISSION HAS BEEN REPROGRAMMED TWICE SINCE THE NEW CLUTCH. I CURRENTLY HAVE ABOUT 45,000 MILES. FORD WILL ONLY REPROGRAM OR REPAIR THE VEHICLE IF THE SHUDDER IS OUTSIDE OF A CERTAIN RANGE AND ATTEMPTS HOW TO EXPLAIN THIS IS NORMAL. I AM STILL UNDER FACTORY POWER TRAIN WARRANTY BUT IT IS LIKE AN ACT OF CONGRESS TO GET THE ISSUE RESOLVED. THIS IS A RECURRING PROBLEM AND I HAVE BEEN TO THE VARIOUS DEALERSHIPS AT LEAST 5 TIMES FOR HELP. THE TRANSMISSION WILL SOMETIMES JERK AND STRUGGLE TO ACCELERATE. REALLY CONCERNED ABOUT MY SAFETY AND OTHERS. I HAVE HAD THIS ISSUE FROM ABOUT SEPTEMBER 2014 TO THE PRESENT DAY.