NHTSA Complaint #10851400 — 2004 CHEVROLET IMPALA

THEY DID A RECALL THE PAPER SAID IGNITION SWITCH AND THEY REPLACED 2 KEYS MY CAR WON'T START WITHOUT TURNING THE KEY TO ON AND WAIT 10 MINUTES 3 TIMES. I WENT TO THE DEALER AND I WAS TOLD MY ELECTRICAL SYSTEM WAS ALL MESSED UP AND THEY CHARGED ME 500 PLUS DOLLARS AND STILL HAVING THE SAME PROBLEM .THEY TOLD ME TO TAKE IT TO A LOCKSMITH I DID THAT BEFORE THEY TOLD ME IT WAS A ELECTRICAL PROBLEM. NOW THE DEALER WANTS ANOTHER 500 PLUS TO PUT IN A NEW IGNITION. I'M NEVER DOING ANOTHER RECALL. MY CAR WAS FINE UNTIL THEN I'VE HAD THE CAR SINCE 2006 AND IT'S BEEN KEPT UP BY FIRESTONE. MY SON IS IN THE ARMY AND IT WAS THE FIRST CAR HE EVER BROUGHT AND IT WAS A GREAT CAR. THE DEALER ALSO DID THE 2ND RECALL WHILE THEY HAD IT NOW I'M TOLD IT'S LEAKING OIL. SO DISAPPOINTED [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).