NHTSA Complaint #10851285 — 2008 HONDA CIVIC

I NOTICED PAINT WAS REALLY DETERIORATING ON MY WIFE'S CIVIC ON TOP HOOD AND TRUNK. I STARTED A WEB SEARCH ONLY TO FIND THAT THERE HAS BEEN A KNOWN PROBLEM FOR YEARS. I FOUND OUT THAT THERE WAS A HONDA CAMPAIGN TO CORRECT THE ISSUE BUT IT EXPIRED LAST YEAR. I CONTACTED LOCAL DEALERSHIP AND TOLD THERE WAS NOTHING THEY COULD DO. THEY DID TAKE PICTURES TO HOLD FOR RECORD. I ESCALATED TO HONDA AMERICA CUSTOMER SERVICE WHO GAVE ME FILE # 4452996 TO HAVE THE ISSUE REVIEWED. THE CUSTOMER SERVICE WAS HORRIBLE. MANY PHONE CALLS DIRECTLY TO VOICEMAIL WITHOUT RESPONSE FOR DAYS. I WAS TOLD BY RON L. TO GO AHEAD AND SCHEDULE THE SERVICE WITH LOCAL DEALERSHIP. I SAID, "DOES THIS MEAN THE PAINT JOB WILL BE COVERED, AND HE SAID EITHER PART OR ALL SHOULD BE COVERED. BEFORE I GET A CHANCE TO SCHEDULE AN APPOINTMENT, ANOTHER CS AGENT, TONY CALLED AND LEFT ME A MESSAGE STATING THAT I SHOULD CALL HIM RIGHT AWAY REGARDING MY FILE NUMBER. 2ND AGENT ALLED ME AND STATED THAT HIS FIELD REPRESENTATIVE WOULD BE AT THE LOCAL DEALERSHIP TO LOOK AT THE PICTURES AND MAKE A DECISION. I RECEIVE A CALL FROM TONY YESTERDAY TELLING ME THE CLAIM HAD BEEN DENIED. I ASKED HIM WHY AND HE TOLD ME HE HAD NO INFORMATION ON WHY IT WAS REJECTED AND TO GET IN CONTACT WITH THE LOCAL HONDA DEALERSHIP SERVICE MANAGER FOR MORE INFORMATION. THE PAINT IS DETERIORATING EXACTLY HOW THOSE COVERED BY THE CAMPAIGN WERE DETERIORATING. I CAN SEND PICTURES IF HELPFUL.