NHTSA Complaint #10851111 — 2013 FIAT 500

AT 25,000 MILES I HAD AN OIL CHANGE AND TIRE ROTATION. AFTER THAT, I NOTICED UNSAFE FEELING ON MY STEERING ON HIGH SPEED (OVER 75MPH) THAT I NEVER FELT BEFORE THE SERVICE. IT JUST DIDN'T FEEL STEADY. BROUGHT THE CAR BACK IN THEN THEY REPLACED AN INTERNAL SHAFT BUT DIDN'T HELP. BROUGHT BACK IN TWICE MORE AND THEY TEST DROVE IT AND CHECKED EVERYTHING (SO THEY SAID) BUT NOTHING WAS FOUND. I WAS TOLD THAT THE TIRES WERE GETTING OLD AND TO JUST GET USED TO IT AND NOT TO DRIVE SO FAST. BUT ON INTERSTATES, SOMETIMES YOU HAVE TO GO WITH THE FLOW AND THAT FLOW CAN BE THAT HIGH SPEED. I TALKED TO TWO SERVICE PERSONNEL BUT THEY SEEMED LIKE THAT THEY DIDN'T UNDERSTAND MY CONCERN NOR CARE ABOUT IT. I POSTED MY CONCERN ON FIAT USA FACEBOOK PAGE AND SOMEONE FROM THE FIAT HEADQUARTERS CONTACTED ME WHICH WAS NICE BUT NOT MUCH HELP BECAUSE MY DEALERSHIP DIDN'T WANT TO DEAL WITH THEM. I WAS EVEN SUGGESTED BY A PERSON FROM THE HEADQUARTERS TO CHANGE THE DEALERSHIP. THE BOTTOM LINE IS THAT I WILL HAVE TO BUY NEW TIRES ABOUT 6,000 MILES FROM NOW BUT THIS KIND OF THING NEVER HAD HAPPENED TO ANY OF MY PREVIOUS CARS.