NHTSA Complaint #10850973 — 2009 FORD ESCAPE

I HAD MY EVAP CANISTER LEAK WHICH I PAID TO HAVE REPLACED APPROXIMATELY 100 MILES AGO ON THIS VEHICLE DUE TO A GAS LEAK. NOW I'VE BEEN TOLD THEY HAVE TO REPLACE THE SEAL BECAUSE IT IS LEAKING FUEL AROUND THIS EVAP CANISTER AND IT'S A "CLOSED" SYSTEM. THEY CLAIM THE SEAL BLEW BECAUSE OF THE SYSTEM WHEN THEY PUT IN THE NEW EVAP CANISTER. THEY OFFERED TO DO THIS FOR AN ADDITIONAL $178.60 AT FORD'S QUICK LANE SERVICE. WHEN THEY REPLACED THE EVAP CANISTER WHY DIDN'T THEY REDO THE SEAL THEN? THEY CLAIM IT DIDN'T SHOW ON THE CODES IN THE COMPUTER. YET THE GAS SMELL NEVER WENT AWAY AND I FOUND GAS UNDER MY VEHICLE EVERYDAY FROM BEFORE AND SINCE THE "REPAIR" OF THE EVAP CANISTER. I WAS AWAY AND WHEN I RETURNED I CALLED THEM AND TOOK IT IN AND THAT'S WHEN I WAS GIVEN THIS INFORMATION. THEY ALSO TELL ME OTHER INTERNAL SEALS CAN ALSO GO WHEN THEY CHANGE THIS EVAP CANISTER. I GET THE "PRIVILEGE" OF PAYING THEM EACH TIME THEY DO A REPAIR TWICE! ONE FOR WHATEVER THEY REPLACED THE EVAP CANISTER WHICH THEY SWEAR WAS THE ONLY PROBLEM AND THEN WHEN IT DIDN'T RESEAL THE SYSTEM THE SEAL BLEW. I FIND IT VERY HARD TO BELIEVE THEY COULDN'T HAVE SEEN OR KNOWN ABOUT THIS SEAL FROM THIS HAPPENING BEFORE. AND EVEN IF THEY DIDN'T OR COULDN'T, WHY WASN'T THE SEAL REPLACED AS A PRECAUTION TO THEIR SEALED SYSTEM. MY VEHICLE IS A 2009 FORD ESCAPE, AND IT HAS BEEN IN THEIR SHOP FOR MORE REPAIRS THAN I CARE TO REMEMBER. EVERY TIME THEY FIX ONE PROBLEM ANOTHER ONE MIRACULOUSLY APPEARS WITHIN 100 MILES OR SO.