NHTSA Complaint #10850847 — 2014 KIA OPTIMA

LESS THAN 30,000 AND MY ENGINE IS SHOT! I TOOK MY CAR FOR SERVICE IN JANUARY 2016, TOLD THEM I WAS SEEING BLACK SMOKE AND I WAS TOLD IT WAS NOTHING. I ACTUALLY WAS TOLD TO PUT FUEL INJECTOR CLEANER IN WITH EVERY FILL-UP. I CONTINUED TO HAVE THE PROBLEM AND TOOK IT BACK IN FEBRUARY 15, 2016. NOW THEY SAY I HAVE SLUDGE IN MY ENGINE AND WARRANTY WON'T COVER, BECAUSE WE USED THE WRONG OIL DOING OUR OWN OIL CHANGES. I PROVIDED COPIES OF THE PAGES FROM THE OWNER'S MANUAL SHOWING THAT WE USED THE CORRECT OIL, BUT NO LUCK. AFTER A WEEK I WAS TOLD THE ENGINE WOULD BE REPLACED VIA A "GOODWILL GESTURE", BUT A RENTAL WILL NOT BE COVERED. I WAS ALSO TOLD MY CAR WOULD BE OUT WITHIN 7 DAYS....FFWD 35 DAYS...STILL NO CAR AND WHEN I GET SOMEONE ON THE PHONE FROM THE SERVICE DEPT, I'M GIVEN THE RUN-AROUND AND PROMISED THAT I WILL BE CALLED BACK WITHIN A FEW HOURS WITH AN UPDATE. WELL, IT'S BEEN 96 HOURS THIS TIME AND I'M STILL WAITING. NOT ONLY DO YOU NOT HAVE CALLS RETURNED, EMAILS ARE NOT RESPONDED TO EITHER. THIS HAS BEEN THE WORST EXPERIENCE WITH A SERVICE DEPARTMENT EVER. THANKFULLY I ONLY KEPT THE RENTAL THAT THEY MADE ME PAY FOR 15 DAYS. (I STILL BELIEVE I DESERVE REIMBURSEMENT FOR IT.)