NHTSA Complaint #10850662 — 2012 FORD FOCUS

TAKATA RECALL. MY 2012 FORD FOCUS HAS MULTIPLE TRANSMISSION ISSUES. INCLUDING OVERHEATING ISSUES, TRANSMISSION SEIZURE ALL WHILE IN MOTION IN A STRAIGHT DIRECTION ON CITY STREETS AND INTERSTATE HIGHWAYS. CONSTANT VIBRATION, SHIFTING IN AND OUT OF OVERDRIVE AND SHIFTING GEARS AT THE WRONG MOMENT. THIS HAS PUT NOT ONLY MYSELF IN GREAT DANGER BUT THE PASSENGERS IN MY CAR AND OF COURSE OTHER DRIVERS NEAR BY. I HAVE BEEN TOLD IT IS BEING CAUSED BY THE TRANSMISSION CONTROL MODULE WHICH, TO MY KNOWLEDGE, AS STATED BY THE DEALERSHIP HAS BEEN BOTH REPROGRAMMED AND IN SOME CASES REPLACED DUE TO DAMAGE OF SOME SORT. REPLACEMENT OR REPROGRAMMING THE (TCM) HAS NEVER CURED ANY ISSUES. I'VE BEEN GOING BACK AND FORTH BETWEEN FORD MOTOR COMPANY AND MY LAW FIRM WITH THIS NONSENSE TO NO AVAIL TO DATE. MY ATTORNEY HAS WRITTEN A LETTER AND CALLED FORD MOTOR COMPANY STATING MY CONCERNS AND FORD RESPONDED WITH A SMALL LIST OF INSTRUCTIONS AS TO WHAT TO SEND TO THEIR COMPANY (FROM THE WRITTEN LETTER BUT THE PHONE CALL MESSAGE WAS IGNORED). I FOLLOWED EVERY INSTRUCTION FORD GAVE AND SINCE THEN NOTHING FURTHER HAS BEEN ADDRESSED BY FORD AND I AM STILL DRIVING THIS VERY QUESTIONABLE PRODUCT PRODUCED BY FORD. THIS ISSUE IS A PROBLEM FOR MANY 2012 FORD FOCUS OWNERS. I AM ASKING THAT FORD STEPS UP AND TAKES RESPONSIBILITY FOR THIS KNOWN AND DANGEROUS ISSUE BEFORE SOMEONE GETS HURT OR KILLED. FORD SEEMS TO NOT CARE ABOUT THEIR CURRENT CUSTOMERS AND SHOWS LITTLE RESPECT FOR OTHERS AS THIS VEHICLE (AND MANY OTHERS) IS STILL BEING DRIVEN. I HAVE BEEN A LOYAL FORD CUSTOMER FOR OVER TWENTY YEARS AND NOW I AM BEING DISRESPECTED AND IGNORED. EVIDENTLY, FORD'S CUSTOMER SERVICE LEAVES LITTLE TO BE DESIRED AS WELL. FORD, I AM ASKING YOU TO STEP UP AND OWN YOUR RESPONSIBILITY, AS IT SEEMS TO ME AND MANY OTHERS, YOUR COMPANY IS FAILING. RESTORE FAITH IN AMERICAN AUTO MAKERS AND DO THE RIGHT THING.