NHTSA Complaint #10850360 — 2012 FORD FOCUS

1ST TIME - CAR DIED ON THE HIGHWAY AND WOULDN'T DRIVE. I TOOK IT TO THE CLOSEST DEALERSHIP WHICH WAS JOE COOPER FORD. SAID THAT THEY COULDN'T COVER A RENTAL AND REPROGRAMMED THE CONTROL MODULE AND SAID IT WAS FIXED. 2ND TIME - CAR DIED AGAIN SO TOOK BACK INTO JOE COOPER BECAUSE THEY SAID THEY FIXED IT THE FIRST TIME. CHECKED IN BY ADAM (RUDE) AND WENT AND GOT RENTAL AGAIN. DEALERSHIP COVERED THIS TIME. CAR WAS THERE FOR 7 DAYS BEFORE I HAD TO CALL TO FIND OUT WHAT WAS GOING ON AND I WAS TOLD THAT ADAM WHO CHECKED ME IN TOOK NO NOTES AND IT HAD BEEN SETTING THERE NOT BEING LOOKED AT. FINALLY WAS LOOKED AT AFTER 11 DAYS AND TOLD THE CLUTCH TEST WAS "NOT BAD ENOUGH" TO WARRANT IT TO BE FIXED UNDER WARRANTY AND WE WOULD DO OUT OF POCKET. THEY ALSO SAID "WE WERE NOT USED TO AN AUTOMATIC AND NOT USED TO A STANDARD BECAUSE THIS CAR HAD AN AUTOMATIC CLUTCH FOR ITS STANDARD OPTION". 3RD TIME - TOOK IN AND THEY RECOGNIZED ME AND SAID RIGHT AWAY WE CAN'T COVER THIS RENTAL AND THEY CAN'T GET TO IT FOR 2 WEEKS. I CALLED FORD MOTOR COMPANY TO GET HELP. AT FIRST I WAS TOLD THE SAME THING BUT ASKED FOR SUPERVISOR AND RECEIVED A CALL BACK 3 HOURS LATER THAT FORD WOULD COVER ONLY 3 DAYS OF THE RENTAL.