NHTSA Complaint #10850352 — 2009 CHEVROLET TRAVERSE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10850352
Vehicle	2009 CHEVROLET TRAVERSE
Component	STEERING
Date of Incident	March 11, 2016
Date Filed	March 18, 2016
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A 2009 CHEVROLET TRAVERSE. WHILE TURNING RIGHT AT 5 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES WHILE TURNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP FAILED, WHICH CAUSED THE RACK AND PINION TO FAIL. THE POWER STEERING PUMP WAS REPAIRED UNDER A CUSTOMER SATISFACTION CAMPAIGN, BUT THE RACK AND PINION WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

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