NHTSA Complaint #10849902 — 2016 SUBARU FORESTER

MY 2016 SUBARU LOST ALL POWER 160 MILES FROM MY HOME ON INTERSTATE 40 IN LEXINGTON NORTH CAROLINA.....I WAS SOLD THIS STARLINK ENHANCED ROADSIDE ASSISTACE WHEN I PURCHASED THE CAR.....WELL THIS SYSTEM FAILED MISERABLY AND I WAS ALMOST STRUCK BY A TRACTOR TRAILER....I WAS STUCK ON A BRIDGE WITH NO SHOULDER AND EXPLAINED TO BOTH OPERATORS ON STARLINK AFTER MY FIRST 4 ATTEMPTS TO REACH EMERGENCY SERVICES FAILED AFTER HITTING THE "SOS" BUTTON ABOVE MY HEAD....FINALLY IT CAME ON....THE OPERATOR HAD NO CLUE WHERE MY LOCATION WAS.....SUBARU TOUTS THIS SERVICE AS "STARLINK WILL KNOW YOUR EXACT COORDINATES" WELL THAT COULD NOT BE ANYTHING FARTHER FROM THE TRUTH...."CAN YOU TELL ME WHAT MILE MARKER YOU ARE AT"...NO I SAID....."ANY LLANDMARKS YOU CAN SEE" HE SAID......"UM NO I SAID...I AM IN THE MIDDLE OF NOWHERE"....YOU HAVE TO GIVE ME MORE INFORMATION THAN THIS" HE HAD THE NERVE TO SAY....."I SAID FOR WHAT REASON DID I PAY $150 FOR A SERVICE THAT GAVE ME A VERY DANGEROUS FALSE SENSE OF SECURITY.....ATTACHED YOU WILL FIND SUBARUS MARKETING MATERIAL AND FALSE ADVERTISEMENTS ON THE SAFETY AND EFFECTIVENESS OF THE SYSTEM....I AM HAVING TRACTOR TRAILERS PASSING ME AT OVER 70 MILES AN HOUR LITERALLY 4 FEET FROM ME....I HAD TO GET OUT OF MY CAR AND SEEK PROTECTION IN 30 DEGREE WEATHER BEHIND A METAL BARRIER ON THE BRIDGE.....I WAS TOLD MY TOW TRUCK WOULD TAKE 2 HOURS TO GET TO ME......SOME HOW AN HOUR LATER I WAS ABLE TO GET THE CAR TO START AND MOVE IT TO A SAFER PLACE JUST OFF THE NEXT EXIT.....SOME ONE WILL DIE FROM THE LACK OF THIS SYSTEM DELIVERING ON ITS BOLD PROMISES....IS IT GOING TO BE AFTER I SEND THIS LETTER AND IT IS IGNORED?