NHTSA Complaint #10845815 — 2006 CHRYSLER PACIFICA

TL* THE CONTACT OWNS A 2006 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 80 MPH, THE TRANSFER CASE FAILED AND DISCONNECTED FROM THE MOTOR. THE DRIVER SIDE, STEERING WHEEL, AND FRONT PASSENGER SIDE AIR BAGS DEPLOYED WITH FORCE. THERE WAS A WHITE SUBSTANCE THAT EMITTED INTO THE INTERIOR OF THE VEHICLE, WHICH AFFECTED THE FOUR OCCUPANTS IN THE VEHICLE. THE FORCE OF THE AIR BAG DEPLOYMENT HINDERED THE VISION OF THE DRIVER AND FRONT PASSENGER. THE DRIVER, FRONT PASSENGER, AND TWO REAR PASSENGERS WERE UNINJURED. THE INSURANCE COMPANY STATED THAT THEY WOULD NOT COVER THE REPAIR BECAUSE THERE WAS NO CRASH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A THIRD PARTY TECHNICIAN WHO DIAGNOSED THE VEHICLE. NEITHER THE INSURANCE COMPANY NOR THE MANUFACTURER REPAIRED THE VEHICLE. THE CONTACT WAS TO TAKE THE VEHICLE TO AN INDEPENDENT MECHANIC FOR FURTHER INSPECTION AND REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.