NHTSA Complaint #10840265 — 2009 CHEVROLET HHR

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. SHORTLY AFTER PURCHASING THE VEHICLE, THE MANUFACTURER STATED THAT THE VEHICLE WAS INCLUDED IN FOUR RECALLS. THE CONTACT WAS ADVISED TO HAVE THE VEHICLE RECEIVE THE RECALL REPAIRS DESPITE NO FAILURES OCCURRING. ONCE THE VEHICLE RECEIVED THE RECALL REPAIR FOR THE POWER STEERING AND HAD THE POWER STEERING ASSIST MOTOR REPLACED, THE POWER STEERING FAILED. THE FOLLOWING DAY, WHILE DRIVING APPROXIMATELY 5 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT PARKED THE VEHICLE AND RESTARTED THE VEHICLE; HOWEVER, THE POWER STEERING WAS STILL INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO INFORMED THE CONTACT THAT THEY WERE ABLE TO REPAIR THE VEHICLE; HOWEVER, THE DIAGNOSTIC RESULTS WERE NOT PROVIDED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT WAS UNSURE OF WHAT WAS REPLACED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.