NHTSA Complaint #10840226 — 2012 VOLKSWAGEN JETTA

FOR OVER A YEAR, MY CAR WAS HAVING HESITATION ISSUES. I KEPT CALLING MY DEALER AND GOING IN FOR REGULAR SERVICE. AT ONE POINT, MY CAR STARTED BUT THEN TURNED OFF TWO TIMES. I KEPT GETTING DIFFERENT STORIES..."UNABLE TO REPLICATE", "A FAULTY VALVE, CODE P2004." ON MY WAY TO WORK 2/23/16, MY CAR LOST POWER ON ACCELERATION. THE CHECK ENGINE LIGHT AND THE COIL (TDI) LIGHT CAME ON. I PULLED OVER AND TURNED OFF THE CAR AND WAITED. THEN STARTED THE CAR AGAIN, BEGAN DRIVING, AND IT HAPPENED AGAIN. I CALLED THE TOW TRUCK. DEALER SERVICE MANAGER (FITZGERALD - ANDREW) GAVE ME THE RUN AROUND -- TELLING ME THAT I PUT CONTAMINATED FUEL IN MY CAR. I CALLED SUNOCO AND MY, GEICO, IMMEDIATELY. THE MOST UPSETTING PART OF ALL OF THIS WAS HOW ANDREW APPROACHED THE PROBLEM, EXAGGERATED MY INVOLVEMENT IN IT AND ARROGANTLY USED HIS POSITION TO SHOW BLAME TO ME -- NEVER EXPLAINING THIS IS AN EXTENDED RECALL AND WHY! I AM NOW GETTING MY FUEL PUMP FIXED UNDER THE WARRANTY. BUT.... THIS SHOULD BE A RECALL NOW. I KNOW THAT THIS PROBLEM WAS ON-GOING FOR ME FOR A WHOLE YEAR, AND I BELIEVE THAT IT HAS DAMAGED MY CAR, AND I CANNOT PROVE THIS. PLEASE SAVE OTHER OWNERS AND RECALL THIS PART.