NHTSA Complaint #10840062 — 2004 JAGUAR S-TYPE

THE HEAD LIGHTS ON THE CAR POINT DOWN TO THE GROUND. AT NIGHT WITH MY HEAD LIGHTS ON THEY SHINE ON ABOUT 7 FEET IN FRONT OF THE CAR. I WAS TOLD A PLASTIC SCREW BREAKS OFF AND THE LIGHTS WILL DROOP AND SHINE ON THE GROUND. TO REPAIR YOU HAVE TO REPLACE HEAD LIGHTS AT A PRICE OF $1,800.00 PER LIGHT, $3,600,00 FOR THE TWO FRONT HEADLIGHTS I NEED BOTH LIGHTS. I WAS TOLD DURING DRIVING GOING OVER BUMPS IN THE ROAD IT WILL JAR THE PLASTIC SCREW AND EVENTUALLY BREAK. I STUFF PAPER IN LIGHTS TO PROP UP AND TRY TO KEEP IN PLACE. SOMETIME WHILE DRIVING AT NIGHT I HIT A BUMP IN THE ROAD AND MY HEAD LIGHTS JUST DROP AND I HAVE TO PULL OVER TO STUFF MORE PAPER IN THERE TO PROP UP MY LIGHTS . IF DRIVING DOWN A DARK ROAD OR ON THE FREEWAY AND THIS HAPPENS IT IS REALLY BAD. I DEALT WITH THIS THE BEST WAY I COULD FOR ALL THESE YEARS AND I JUST RECENTLY FOUND OUT I WAS NOT THE ONLY ONE WITH THIS PROBLEM. JAGUAR SAID THEY USE TO SELL A KIT FOR THIS PROBLEM BUT NOT ANYMORE. I DO HOPE YOU FIND MANY MORE PEOPLE WITH THIS PROBLEM AND HELP US ALL. THANK YOU SO MUCH IN ADVANCE. *TR