NHTSA Complaint #10838648 — 2010 LAND ROVER RANGE ROVER

AT RIGHT AROUND 59K MILES I HAD MY ENTIRE BREAKING SYSTEM UPGRADED. NEW HIGH PERFORMANCE CALIPERS, ROTORS, AND PADS. ALL RANGE ROVER PARTS, DONE AT THE LOCAL DEALERSHIP. AT 63K MILES THE RIGHT FRONT BREAK STARTED TO HAVE A TERRIBLE SQUEAKING AND SQUEALING METAL ON METAL SOUND AT SPEEDS BELOW 30 MPH THAT WOULD IMMEDIATELY STOP IF I TAPPED THE BRAKES BUT AS SOON AS I WOULD LET OFF IT WOULD START AGAIN AS IF THE CALIPER WASN'T FULLY OPENING. I TOOK IT IN AND THE DEALER DID A WARRANTY REPLACEMENT WHERE THEY SAID THEY WOULD REPLACE EVERYTHING. I PICKED IT UP A WEEK LATER, THEY HAD TOLD ME THEY REPLACED THE PADS ROTORS AND CALIPERS. I DROVE IT NO MORE THAN 10 MILES BEFORE ALL OF THE BRAKES WERE MAKING 10X WORSE NOISE. AGAIN STOPPING AS SOON AS YOU TAPPED THE BREAKS AND STARTING AGAIN IF YOU RELEASED. I LOOKED AT THE BREAKS TO NOTICE THAT CALIPERS CLEARLY WERE NOT BRAND NEW AND THE WHEELS HAD BEEN COVERED IN BREAK DUST IN THE 7 MILES I HAD GONE FROM THE CAR WASH WERE I HAD CLEANED THEM COMPLETELY. I TOOK IT BACK TO THE DEALER WHERE NO ONE COULD KEEP STRAIGHT WHAT HAD/HADN'T BEEN DONE. I BROUGHT UP THAT THE CALIPERS CLEARLY VISIBLY WERE NOT REPLACED AND THE OTHER SERVICE MANAGER SAID "OH THEY PROBABLY JUST MEANT REPLACED THE SLIDES WHEN THEY SAID THAT" NOW THE CAR IS BACK IN FOR MORE WORK WITH NO ESTIMATE ON WHEN IT WILL BE DONE.