NHTSA Complaint #10838592 — 2009 MAZDA CX-9

TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD WHILE ATTEMPTING TO MAKE A LEFT TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE LOWER CONTROL ARM WAS FAILING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.