NHTSA Complaint #10838178 — 2013 FORD EDGE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10838178
Vehicle 2013 FORD EDGE
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IA

Consumer Description

PURCHASED A 2013 FORD EDGE ON 12/04/2015. COLLISION WARNING SENSORS AND ADVANCED TRACK SENSOR OFF WARNINGS KEPT COMING ON. THE DEALERSHIP SAYS THAT THEY REPLACED THEM, AND THINGS SEEMED TO BE OKAY WITH THE EXCEPTION OF A FEW OTHER UNRELATED ISSUES. HOWEVER, ON 02-25-2016 AFTER PICKING UP MY CAR FROM THE DEALERSHIP AGAIN, THE ACCESSORY POWER IS ACTIVE SENSOR CAME ON. NOTHING WAS POWERED ON OR PLUGGED IN, AND IT WAS NOT MENTIONED IN THE MANUAL. I CALLED THE DEALERSHIP AGAIN, ONLY I HAVE NOT HAD THE BEST OVERALL EXPERIENCE WITH THE SERVICE DEPARTMENT SINCE BUYING THIS CAR. ONLINE REVIEWS FROM OTHER FORD EDGE OWNERS COMPLAIN OF THE ENGINE SHUTTING DOWN AND LOSING POWER! THE COLLISION WARNING AND ADVANCE TRACK SENSORS HAVE COME ON WHILE DRIVING ON THE FREEWAY, BUT THE ACCESSORY POWER WARNING FIRST CAME ON JUST AS I WAS PULLING INTO A PARKING SPOT. IT REMAINED ON FOR SEVERAL HOURS, THEN WENT OUT. THEN THE COLLISION WARNINGS AND ADVANCE TRACK WARNINGS FLASHED ON AGAIN FOR ABOUT 10 SECONDS OR SO, THEN WENT BACK OUT. I SHOULD ADD THAT THE DEALERSHIP SUPPOSEDLY RESET THE COLLISION WARNING AND ADVANCE TRACK SENSORS AND PERFORMED CCM ALIGNMENT PROCEDURES. AS OF YET, I HAVE NOT LOST POWER, BUT I AM GREATLY CONCERNED THAT THIS COULD HAPPEN! THIS IS THE ONLY VEHICLE I OWN, AND I NEED TO KNOW WHAT CAN LEGALLY BE DONE?

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