NHTSA Complaint #10837466 — 2010 FORD F-150

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	10837466
Vehicle	2010 FORD F-150
Component	VISIBILITY/WIPER
Date of Incident	February 11, 2016
Date Filed	February 22, 2016
Mileage	112,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WHILE USING THE REAR WINDOW DEFROSTERS, THE REAR PASSENGER WINDOW SHATTERED. THIS IS THE SECOND TIME THIS HAS HAPPENED TO THIS VEHICLE. THE FIRST TIME, FORD COVERED IT AS A WARRANTY. THIS TIME THEY WILL NOT COVER IT SINCE IT IS OVER 100,000 MILES. BOTH THE SERVICE MANAGER AT THE FORD DEALERSHIP AND THE CUSTOMER CARE REPRESENTATIVES ACKNOWLEDGE THIS HAS BEEN A PROBLEM WITH THESE VEHICLES. BOTH TIMES THE WINDOW SHATTERED OCCURRED WHILE DRIVING ON THE HIGHWAY. THE FIRST OCCURRENCE HAPPENED IN JUNE AND THE SECOND TIME WAS IN FEBRUARY. TEMPERATURES WERE EXTREMELY DIFFERENT. JUNE WAS IN THE MID 70'S AND FEBRUARY WAS 0 - 5F. THE SHATTERED GLASS WENT ALL OVER THE REAR PASSENGER SEAT. CLEAN UP WAS A HAZARD AS THE GLASS IS VERY SHARP.

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