NHTSA Complaint #10837453 — 2008 TOYOTA RAV4

PRIOR TO 2015, 2 DIFFERENT SERVICE COMPANIES ON 2 SEPARATE SCHEDULED OIL CHANGE INFORMED ME THAT THE CAR HAD NO OIL. IN 2015,RECEIVED A WARRANTY ENHANCEMENT PROGRAM RELATED TO EXCESSIVE ENGINE OIL CONSUMPTION FROM TOYOTA. SINCE BEING TOLD ON 2 SEPARATE OCCASIONS THAT THE CAR HAD NO OIL DURING OIL CHANGE SERVICE, I CONTACTED TOYOTA TO SCHEDULE FOR THE CONSUMPTION TEST. BROUGHT THE CAR ON 7/7/15 THEN RETURNED ON 9/2/15 BETWEEN 1100-1300 MILES AS INSTRUCTED AND WAS TOLD IT PASSED. HOWEVER, ON 1/20/16 BROUGHT CAR TO ANOTHER SERVICE COMPANY FOR SCHEDULED OIL CHANGE (FIRST OIL CHANGE AFTER IT SUPPOSEDLY PASSED TEST) AND WAS TOLD THERE WAS NO OIL MARKING ON DIP STICK. THEREFORE,WAS ADVISED TO BRING IT BACK TO TOYOTA. NO OIL CHANGE WAS PERFORMED BUT SERVICE COMPANY ADDED OIL (APPROX 3.5 QUARTS)PER MY REQUEST. SPOKE WITH A LADY MANAGER AT TOYOTA VIA PHONE TO REPORT THE FINDINGS AND WAS ADVISED TO SCHEDULE APPOINTMENT FOR RE-TEST. I BROUGHT CAR TO TOYOTA ON 1/29/16 AS SCHEDULED AND WAS TOLD BY SERVICE ADVISOR THAT A RE-TEST WILL NOT BE PERFORMED BECAUSE IT ALREADY PASSED THE TEST IN SEPT. 2015 DESPITE THE LATEST FINDING OF A DRY DIP STICK IN JAN. 2016. TOYOTA SUGGESTED TO CHANGE THE OIL AT MY EXPENSE AND TO CHECK IF THERE WAS A LEAK. I DECLINED IT BECAUSE I EXPECTED THE APPOINTMENT TO BE A RE-TEST FOR OIL CONSUMPTION AS INDICATED BY A TOYOTA MANAGER. I EVENTUALLY HAD AN OIL CHANGE ON 2/17/16 PERFORMED BY A NON-TOYOTA SERVICE COMPANY AND WAS TOLD THE OIL DRAINED WAS 2.5 QUARTS WHICH IS 2 QUARTS BELOW FACTORY STANDARDS.