NHTSA Complaint #10837305 — 2014 FORD FIESTA

THE TRANSMISSION IN MY 2014 FORD FIESTA HESITATES WHEN TAKING OFF. IT SOMETIMES GETS STUCK IN A HIGH OR LOW GEAR AND WON'T SHIFT. IT SOMETIMES WON'T ENGAGE AND WILL ROLL WHEN SITTING ON A GRADE. IT GRINDS AND MAKES RATTLING NOISES AT ALL SPEEDS, WORSE AT SHIFT POINTS. UNSAFE WHEN TRYING TO ENTER INTO TRAFFIC WITH THE HESITATION. HAVE ALMOST HIT OTHER VEHICLES WHEN IT DISENGAGES OR WON'T ENGAGE AS IT SHOULD. TRANSMISSION QUIT PULLING ON A GRADE ON BUSY INTERSTATE AND HAD TO BE TOWED. ASTORG FORD IN PARKERSBURG WV,WHERE I BOUGHT IT NEW , WORKED ON IT AND SAID THEY WOULD REIMBURSE ME FOR MY EXPENSES. NEVER GOT REIMBURSED. RECENTLY TOOK CAR BACK TO ASTORG FOR ONGOING TRANSMISSION ISSUES AND WAS TOLD BY JAMES SCIENCE, SERVICE MANAGER, THAT THEIR COMPUTER SHOWED IT TO BE IN SPECS AND THAT SOMEHOW THE WAY I WAS DRIVING WAS CAUSING THE PROBLEMS?? FORD HAS EXTENDED THE WARRANTY BUT HAS NO FIX FOR THIS FAULTY ,UNSAFE TRANSMISSION. FORD VEHICLES WITH THESE TRANSMISSIONS SHOULD BE RECALLED BEFORE THE INEVITABLE INJURY OR DEATH OCCURS CAUSED BY THEIR FAULTY ENGINEERING DESIGN.