NHTSA Complaint #10836969 — 2012 FORD FOCUS

FOR THE LAST TWO YEARS, OUR VEHICLE HAS HAD SEVERAL EPISODES OF VIOLENTLY MIS-SHIFTING, INTO A FINAL LOSS OF ACCELERATOR USE. THIS HAPPENS MANY TIMES WHEN WE ARE ON RURAL OR HIGHWAY, AND AT DIFFERING SPEEDS OF UP TO 70 MPH. WE HAVE BROUGHT IT IN FOR ALL REGULAR AND IRREGULAR MAINTENANCE TO LUTHER NORTH COUNTRY FORD IN COON RAPIDS, MN. THEY FIRST SAID IT WAS HOW THE "NEW TRANSMISSION WORKED", THEY THEN SAID IT WAS THE TCM CODES, THEN THE CLUTCH WAS REPLACED. THEN THE ONLY TIME THEY GOT CODES FROM THE CAR, WE HAD TO PAY 1200 DOLLARS BECAUSE IT WASN'T PART OF THE RECALL, BUT LESS THAN A MONTH LATER, WE HAD THE SAME SYMPTOMS. EVERY TIME THEY "FIX" THE PROBLEM IT HAPPENS AGAIN, SOMETIMES MONTHS APART, MOST RECENTLY IT WAS LESS THAN 24 HOURS AFTER THEY REPLACED THE CLUTCH. THEY THEMSELVES HAVE ADMITTED THEY HAVE NO IDEA OF HOW TO TRULY, PERMANENTLY, MAKE THE CAR SAFE TO DRIVE, BUT CONTINUALLY ALLOW US TO PICK IT UP AND DRIVE AWAY. WE HAVE TRUSTED THEM WITH EVERYTHING AND THE ASSUMPTION THAT THEY ARE GIVING US A TRUE AND HONEST TRY WHEN WORKING ON OUR CAR. NOW WE HAVE APPLIED FOR LEMON LAW, ONLY TO FIND OUT THAT WE DO NOT QUALIFY FOR THAT BECAUSE WE HAVE TRUSTED THE DEALER AND FORD, EXTENDING OVER THE WARRANTY/LEMON LAW REFUND PERIOD. MY WIFE JUST MADE THE LAST PAYMENT ON THIS VEHICLE, AND NOW (AS WE HAVE BEEN FOR SOME TIME) WE ARE AFRAID TO DRIVE IT, I AM USED TO HAVING TO PUT ON THE 4 WAY FLASHERS ONCE A DAY TO PULL OVER WHEN IT STOPS ACCELERATING. IF IT WAS SOMETHING LIKE THE WASHER FLUID SPRAYERS DIDN'T WORK I WOULDN'T CARE ANYMORE. BUT WE CAN'T DRIVE IT, WE CAN'T RESELL IT. WE ARE REASONABLE PEOPLE, BUT FEEL WE'VE BEEN ROBBED OF 23,000 DOLLARS WITH NO WHERE TO TURN. WHAT CAN WE DO GOING FORWARD I HAVE EVERY SERVICE INVOICE EVER FOR THE HISTORY OF THE CAR, BUT I DON'T HAVE A SCANNER, I CAN MAIL THEM IF NEEDED PLEASE.