NHTSA Complaint #10836382 — 2008 SATURN OUTLOOK

MY CAR HAS PROBLEMS WITH THE PROP ROD RECOVERY SYSTEM. THE BACK HATCH IS VERY DIFFICULT TO RAISE AND LOWER. IT HAS FALLEN ON ME WHEN I'VE BEEN TRYING TO CARRY IN GROCERIES AND IT ALMOST CAME DOWN ON MY GRANDSON'S HEAD WHEN HE WAS STANDING NEXT TO ME TO HELP CARRY IN THE GROCERIES. WHEN I READ AN ARTICLE IN THE BUSINESS SECTION OF OUR LOCAL PAPER ABOUT A RECALL ON 2007-2010 SATURN OUTLOOKS WITH THE SAME PROBLEM I ASSUMED MY CAR WAS RECALLED. AT MY LAST SERVICE AT THE GM DEALERSHIP I ASKED ABOUT THIS RECALL. THEY LOOKED IT UP AND SAID MINE WASN'T PART OF THE RECALL. THEY SAID IT WOULD COST $180-200 TO FIX IT. I CALLED THE SATURN CUSTOMER SERVICE LINE TO DOUBLE CHECK WHETHER MY CAR WAS ON THE LIST. I WAS ADVISED TO MAKE A FORMAL COMPLAINT TO NHTSA TO HOPEFULLY HAVE GM OR WHOMEVER TO EXTEND THE RECALL TO MY MODEL SINCE IT CLEARLY HAS THE SAME ISSUE. THANK YOU