NHTSA Complaint #10826158 — 2000 TOYOTA TUNDRA

I SENT A LETTER (ATTACHED) TO THE TOYOTA DEALERSHIP AND TO TOYOTA MOTOR CORPORATION. THIS IS TOYOTA CORPORATE'S RESPONSE. IT IS UNBELIEVABLE THAT A MAJOR CAR COMPANY ABLE TO SELL AND SERVICE CARS IN THE U.S. WOULD RESPOND IN THIS FASHION. THERE IS A KNOWN ISSUE. THEY DIDN'T ACCEPT THE REQUIRED RESULTANT ACTION FROM THE CORROSION RECALL AND REMEDY. THEY SIMPLY PASSED BY TREATING THE FRAME (PATH OF LEAST COST AND EFFORT) AND DID NOT ACT IN GOOD FAITH NOW THEY HAVE A CALLOUS DISREGARD FOR THE SAFETY AND SATISFACTION OF THEIR PATRONS. THE CASE MANAGER DID NOT SEE THE VEHICLE HIMSELF OR VIEW THE DAMAGE OR HAVE PICTURES PRIOR TO HIS RESPONSE. BELOW IS THEIR RESPONSE: ------------------------------------------------------------------------------------------------------------ THANK YOU FOR CONTACTING TOYOTA. BELOW IS A SUMMARY OF YOUR MOST RECENT EMAIL MESSAGE RECEIVED AND OUR RESPONSE. WE APPRECIATE THE CONTINUED OPPORTUNITY TO BE OF SERVICE TO YOU. SUBJECT 2000 TUNDRA - SEVERE FRAME CONCERN DISCUSSION THREAD RESPONSE VIA EMAIL (TIFFANY H.)02/15/2016 06:21 AM DEAR O'DEA: THANK YOU FOR CONTACTING TOYOTA MOTOR SALES, U.S.A., INC. WE ARE SORRY TO LEARN OF YOUR CONCERNS REGARDING THE FRAME ON YOUR 2000 TUNDRA. WE HAVE CONFIRMED YOUR CONCERNS WERE REVIEWED WITH A CASE MANAGER AND YOU WERE PROVIDED WITH TOYOTA'S POSITION ON 02/08/2016. YOUR EMAIL HAS BEEN DOCUMENTED AT OUR NATIONAL HEADQUARTERS UNDER CASE#1602050676. IF WE CAN BE OF FURTHER ASSISTANCE, PLEASE FEEL FREE TO CONTACT US. SINCERELY, TIFFANY H. TOYOTA CUSTOMER EXPERIENCE CENTER CUSTOMER BY WEB FORM (DAVID O'DEA)02/12/2016 02:28 PM