NHTSA Complaint #10825496 — 2004 BMW Z4

I HAVE A 2004 BMW Z4 2.51 VIN NUMBER [XXX] - THE ELECTRONIC STEERING EPS HAS COMPLETELY FAILED, AND IS INOPERABLE. THIS IS A KNOWN ISSUE, ON MANY MANY CARS, AND AFTER CONTACTING BMW NORTH AMERICA, THEY SAID THE ONLY SOLUTION IS TO HAVE A BMW DEALER REPLACE THE ENTIRE STEERING COLUMN (THEIR ENGINEERING PROBLEM) AT A COST OF $4000. I TOLD THEM THIS WAS UNACCEPTABLE. I HAVE BEEN TO MANY MECHANICS AND THEY HAVE NO ANSWERS FOR THIS PROBLEM OTHER THEN GOING TO BMW IT IS FAILED 90% OF THE TIME, AND IMPOSSIBLE TO STEER AT TIMES MY ODB2 READER READS THE SYSTEM INFORMATION AS SW-V5.2 SS200381 PART NUMBER 6763764 CODING INDEX 03 DIAGNOSIS INDEX 04E1 VARIANT INDEX 474A HARDWARE NUMBER 01 DATE DD.MM.YYYY 10.12.2003 ERROR 610FEEPROM, NO RISK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR