NHTSA Complaint #10824877 — 2012 FORD EXPLORER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	10824877
Vehicle	2012 FORD EXPLORER
Component	SERVICE BRAKES
Date of Incident	September 2, 2015
Date Filed	February 8, 2016
Mileage	32,560 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

2012 FORD EXPLORER REAR BRAKES - VEHICLE WAS PURCHASED AS A CERTIFIED PRE-OWNED. PART OF CERTIFYING THE VEHICLE WAS TO REPLACE THE REAR PADS AND ROTORS AT 20K MILES. AT 32K I FOUND MYSELF HAVING TO REPLACE PADS AND ROTORS AGAIN. THIS IS KNOWN ISSUE WITH FORD EXPLORERS WHERE PADS ARE SEIZING IN THE CALIPERS AND DRAGGING ON THE ROTORS CAUSING PREMATURE WEAR. FORD DEALERS AND FORD CUSTOMER SERVICE ARE REFUSING TO RECOGNIZE THIS AS PROBLEM, AND MORE IMPORTANTLY AS A POTENTIAL SAFETY ISSUE.

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