NHTSA Complaint #10824731 — 2012 FORD FOCUS

PURCHASED VEHICLE IN JUNE 9TH 2012, AFTER A WEEK OF DRIVING I NOTICED A VIBRATION WHEN THE CAR WAS SHIFTING FROM A DEAD STOP TO SECOND OR EVEN SOMETIMES INTO THIRD GEAR AND REPORTED THIS TO BILL KNIGHT FORD. SERVICE MANAGER WENT WITH MYSELF AND WIFE FOR A TEST DRIVE AND SAID THIS WAS NORMAL AND IF IT PERSISTED BRING IT BACK AND THEY WOULD TRY AND RESOLVED THE PROBLEM. WE TOOK THIS BACK TIME AND TIME AGAIN AND WAS TOLD FORD WAS WORKING ON THIS PROBLEM, FINALLY I INSISTED THAT THIS PROBLEM BE REPAIRED. I TOOK MY CAR IN AND BILL KNIGHT REPLACED THE CLUTCH AND THIS RESOLVED THE PROBLEM FOR ABOUT A MONTH, WHEN THE PROBLEM CAME BACK IT WAS MUCH WORSE AND IT EFFECTED MY GAS MILEAGE AND THE VIBRATION TURNED INTO A HEAVY SHUTTER AT TIMES. MY WIFE STARTED GETTING HEADACHES AND WITH HER HAVING SURGERY ON HER NECK I STARTED WONDERING IF THE FORD FOCUS WAS GIVING HER THE PROBLEM. I SUGGESTED THIS TO THE SERVICE ADVISOR AND HE JUST DID NOT EVEN WRITE THIS DOWN. MY WIFE HAS HAD 2 EPIDURAL SINCE THE FIRST REPAIR AND I HAVE TALKED WITH THE SERVICE MANAGER AND SALES MANAGER ABOUT THIS PROBLEM. THE SALES MANAGER WANTS ME TO TRADE THE CAR IN BUT I THINK THIS CAR SHOULD BE REPAIRED WITH A NEW WARRANTY ON THE DRIVE TRAIN OR I BE GIVEN A NEW CAR TO REPLACE THE DEFECTED ONE. FORD SHOULD ALSO PAY FOR ANY AND ALL OF MY WIFE'S MEDICAL BILLS INCLUDING PAIN AND SUFFERING, AND MY LOST TIME FROM WORK WHILE SHE WAS INCAPACITATED. I REALLY THINK BILL KNIGHT FORD SHOULD BE PUT ON NOTICE FOR SELLING CARS THAT THEY HAD PRIOR KNOWLEDGE THAT WERE DEFECTIVE.