NHTSA Complaint #10824339 — 2012 FORD FOCUS

THE VEHICLE HAS HAD ISSUES WITH THE TRANSMISSION FOR THE PAST COUPLE YEARS. THEY STARTED AROUND 28,000 MILES. IT HAS BEEN TO THE DEALERSHIP 4 TIMES FOR REPAIRS, INCLUDING FIXING INTERNAL COMPONENTS AND REPLACING SEALS. TODAY I TOOK IT AGAIN AND WAS TOLD THAT THE CLUTCH ASSEMBLY HAS TO BE REPLACED AND THERE IS A 3 MONTH WAIT FOR THE NECESSARY PARTS. THE VEHICLE JERKS AND SPUTTERS WHEN ACCELERATING AND HAS DIFFICULTY SHIFTING IN LOW GEARS IN PARTICULAR. THIS CREATES AN UNPLEASANT AND POTENTIALLY DANGEROUS DRIVING EXPERIENCE FOR ALL INVOLVED. AFTER RESEARCHING TODAY I UNDERSTAND THIS HAS BEEN A KNOWN ISSUE WITH THIS MODEL FOR YEARS AND THERE HAS STILL NOT BEEN A RECALL, ALTHOUGH THERE IS A CLASS ACTION LAWSUIT. I FIND IT ABSURD THAT MY REPEATED TRIPS TO THE DEALER FOR REPAIR HAVE ONLY PROVIDED FOR TEMPORARY, COSMETIC IMPROVEMENTS WHILE LEAVING THE KNOWN DEFECT IN PLACE AND THAT NOW THAT THEY ARE ACTIVELY ACKNOWLEDGING THE LARGER PROBLEM THERE IS A 3 MONTH WAIT TO HAVE THE PROPER REPAIR PERFORMED.