NHTSA Complaint #10823831 — 2015 SUBARU WRX

ON MY 24K SERVICE. VEHICLE WAS CHECKED IN AT BRIGGS SUBARU OF LAWRENCE, FOR TYPICAL RECOMMENDED SERVICE. AFTER LEAVING THE SERVICE CENTER ONCE THE SERVICE WAS COMPLETED, A SHORT WHILE DOWN THE ROAD, I CAME TO A STOP AT A RED LIGHT PLACING THE CAR IN NEUTRAL. WHEN THE LIGHT TURNED GREEN, I WAS UNABLE TO SHIFT INTO GEAR TO CONTINUE. I HAD TO CALL THE SERVICE CENTER, AND THEY HAD TO PAY FOR THE TOW BACK TO THE SERVICE CENTER. WHERE A SERVICE TECH JOINED ME OUTSIDE, HE THEN PROCEEDED TO START THE VEHICLE, WHILE IN NEUTRAL; REVVED THE RPM TO ROUGHLY 5K AND SHIFTED INTO FIRST. THE VEHICLE MADE A TERRIBLE GRINDING SOUND, LURCHED FORWARD, AND WAS ABLE TO BE SHIFTED NORMALLY AT THIS POINT. THIS STALLING\INABILITY TO SHIFT INTO GEAR\DOWNSHIFT HAS HAPPENED ON SUBSEQUENT ADVENTURES IN THE WRX, WHILE MOVING AND AT A STOP AFTER THIS POINT. AT EACH DESIGNATED SERVICE INTERVAL, I REPORTED THIS TO MY SERVICE ADVISOR; THEY COULD NEVER REPLICATE THE ISSUE. PROCEEDING TO THE 60K SERVICE, THE CLUTCH HAS SINCE FAILED, AND I'VE HAD NUMEROUS STALLS WHERE I WAS UNABLE TO SHIFT INTO GEAR, THE CERTIFIED SUBARU REPAIR CENTER, STATES THIS IS NOT COVERED UNDER WARRANTY AND IN NO WAY DOES MY PREVIOUS ISSUES WITH NOT SHIFTING INTO GEAR EFFECT THE CLUTCH OR ANY INTERCONNECTED PART THEREOF. JUST IMAGINE HAVING THIS STALLING OR CLUTCH FAILURE HAPPEN WHILE ACCELERATING TO GET ON THE FREEWAY OR A BUSY INTERSECTION, LIKE I MYSELF HAVE EXPERIENCED. THIS IS A MAJOR SAFETY CONCERN.