NHTSA Complaint #11493886 — 2015 SUBARU WRX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11493886
Vehicle 2015 SUBARU WRX
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NV

Consumer Description

I first noticed the car engine began making a loud ticking sound and significantly lost power as I exited the freeway heading toward my home after work. After towing the vehicle to the Subaru dealership, they tore apart the engine and found a connecting rod bearing had failed. It had slid out between the rod and crankshaft and shattered in the oil system sending shards of metal into the engine and all components that the oil touches. Every component that oil touches needed to be replaced. Prior to this problem, maintenance and oil changes were performed according to Subaru's specifications. Had the engine completely failed on the freeway during my commute home (during rush hour traffic) I could have caused an accident and possibly hurt myself and others. Subaru inspected and kept the components that were faulty though they never accepted responsibility for the failure of the components. There was absolutely no indication nor warning signal prior to the failure of the connecting rod bearing. Subaru blamed me for the component failure saying the vehicle was not properly maintained though they never asked me for proof of maintenance. I had to pay $7868 to repair the car to it's original mechanical state.

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