NHTSA Complaint #10823784 — 2012 FORD FLEX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10823784
Vehicle	2012 FORD FLEX
Component	STEERING
Date of Incident	January 4, 2016
Date Filed	February 2, 2016
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

WHILE DRIVING I EXPERIENCED A TOTAL LOSS OF POWER STEERING AND THE DASHBOARD FLASHED "POWER ASSIST FAILURE". THIS HAPPENED FOUR TIMES OVER THE COURSE OF TWO WEEKS. I'VE TAKEN THE CAR IN TO SOUND FORD IN RENTON, WA AND WAS TOLD THAT THIS IS A KNOWN RECALL ISSUE (#15S18). MY COMPLAINT IS WITH REGARD TO THE PART NEEDED TO REPAIR THE PROBLEM. BOTH THE DEALER AND THE FORD CUSTOMER RELATIONSHIP CENTER HAVE TOLD ME THAT THE PART ( A STEERING GEAR) IS ON ENDLESS BACKORDER DUE TO MANUFACTURING DELAYS. DRIVING THE CAR AT THIS POINT IS DANGEROUS AND I'M LOOKING FOR SUPPORT IN GETTING THE REPLACEMENT PART FROM FORD AND HAVING THE REPAIR DONE.

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