NHTSA Complaint #10823282 — 2010 CHEVROLET TRAVERSE

I AM WRITING YOU THIS LETTER TO FILE AN OFFICIAL COMPLAINT AGAINST GENERAL MOTORS REGARDING MY 2010 CHEVY TRAVERSE. ON AUGUST 6TH 2015, WHILE DRIVING MY CAR 55MPH, THE ENGINE SEIZED CAUSING LOSS OF POWER STEERING AND POWER BREAKS. AS YOU CAN IMAGINE, THIS PUT MY FAMILY IN A DANGEROUS SITUATION. OUR LICENSED MECHANIC TOLD US THE REASON THE ENGINE SEIZED IS A 'SPUN ROD BARRING.' WE WERE TOLD THAT A SPUN ROD BARRING IS A VERY UNCOMMON MECHANICAL ISSUE AND EXTREMELY UNCOMMON IN A CAR THAT IS ONLY 5 YEARS OLD WITH ONLY 71K MILES ON IT. I CALLED GENERAL MOTORS WHILE THE CAR WAS BEING REPAIRED TO DISCUSS THE PROBLEM. THEY WERE QUITE RUDE AND REFUSED TO DISCUSS THE ISSUE BECAUSE I DID NOT TAKE MY CAR TO A CERTIFIED GM REPAIR SHOP. THEREFORE, I DECIDED TO SEND GM A LETTER EXPLAINING THE SITUATION. ATTACHED IS A COPY OF THE LETTER, MAINTENANCE RECORDS, AND PHOTOS OF THE SPUN ROD BARRING I SENT TO GM. GM CUSTOMER SERVICE CALLED ME ON MULTIPLE OCCASIONS AND VERBALLY TOLD ME THAT THEY WOULD NOT REIMBURSE ME OR EVEN LOOK INTO THE ISSUE BECAUSE 'I DID NOT TAKE MY CAR TO A CERTIFIED GM REPAIR SHOP FOR THE REPAIR.' I ASKED CUSTOMER SERVICE MULTIPLE TIMES TO SEND ME THIS INFORMATION IN WRITING AND THEY REFUSED. TO REFUSE STANDARD CUSTOMER SERVICE AND AVOID TAKING RESPONSIBILITY FOR A POORLY ENGINEERED AND MANUFACTURED ENGINE SIMPLY BECAUSE I DID NOT TAKE MY CAR TO A CERTIFIED GM REPAIR SHOP IS INEXCUSABLE. I HOPE THAT YOU CAN ASSIST ME IN RECEIVING REIMBURSEMENT FOR REPLACING THE ENGINE IN MY CAR AND REQUIRING GM TO RECALL THE ENGINE. IF YOU NEED ANY ADDITIONAL INFORMATION PLEASE LET ME KNOW. I HAVE MORE DOCUMENTS THAN THE WEBSITE ALLOWS ME TO SUBMIT.