NHTSA Complaint #10823215 — 2012 FORD F-150

RECENTLY I TOOK MY VEHICLE IN BECAUSE BOTH DRIVER AND PASSENGER SEAT HEATERS WERE "FRIED" ACCORDING TO THE SERVICE DEPARTMENT. THERE ARE MULTIPLE PEOPLE WITH THIS SAME PROBLEM. HERE IS A POST WITH SOME SAME OWNERS THE THE SAME PROBLEM. HTTP://WWW.F150FORUM.COM/F38/HEATED-SEATS-PROBLEM-PLEASE-HELP-123190/INDEX2/ I WAS QUOTED $1900 TO FIX THE SEAT HEATERS. IN ONE OF THE POSTS THE OWNER STATED THE SEAT HEATER GOT BURNING HOT. ANOTHER STATED IT CHARRED THE FOAM AND EVEN THE LEATHER. I FEEL LIKE IT IS GOING TO TAKE A VEHICLE TO CATCH FIRE OR EVEN WORSE SOMEONE GETTING INJURED FROM THIS PROBLEM. IT IS FORDS PROBLEM IF THIS IS HAPPENING ON MULTIPLE VEHICLES AND ALL THEY ARE DOING IS PUTTING IN NEW ELEMENTS UNTIL THEY FRY AGAIN. THEY NEED TO FIGURE THE ISSUE OUT RIGHT AND SEE WHAT IS CAUSING IT TO HAPPEN. I FEEL IT IS A SAFETY ISSUE AND A HAZARD THAT THESE PROBLEMS ARE OCCURRING. I AM NOT SENDING THIS COMPLAINT BECAUSE I WANT FORD TO PAY FOR THE SEAT HEATERS. IT IS BECAUSE IT IS HAPPENING TO MULTIPLE OWNERS AND ITS A SAFETY ISSUE. THIS ISSUE CAN BE RESOLVED BUT IT SEEMS LIKE MY SERVICE ADVISORY DIDN'T TAKE THIS ISSUE SERIOUSLY.