NHTSA Complaint #10823212 — 2014 DODGE DURANGO UNKNOWN OR OTHER

Complaint Details

ODI Number	10823212
Vehicle	2014 DODGE DURANGO
Component	UNKNOWN OR OTHER
Date of Incident	January 27, 2016
Date Filed	January 30, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

ON WEDNESDAY, JANUARY 27, 2016 I BACKED OUR NEWLY PURCHASED USED 2014 DODGE DURANGO INTO OUR GARAGE, TURNED IT OFF AND WENT INTO MY HOUSE. THE VEHICLE THEN STARTED ON ITS OWN SO I WENT OUT AND PRESSED THE BUTTON TO TURN IT OFF. WHEN I RETURNED INSIDE MY HOUSE, THIS OCCURRED TWO MORE TIMES (THE VEHICLE STARTED & I WENT OUT TO THE GARAGE TO TURN IT OFF). THIS IS PARTICULARLY TROUBLING AS THE VEHICLE DOES NOT HAVE REMOTE START. I IMMEDIATELY CONTACTED THE DEALER SERVICE REPRESENTATIVE AND SCHEDULED AN APPOINTMENT. I HAVE BEEN INFORMED THAT WHILE MANY SOFTWARE ISSUES WERE UPDATED AND CORRECTED, NO DEFINITIVE CAUSE AS TO WHY THE VEHICLE SELF STARTED WAS FOUND. NOW I AM AFRAID TO PARK IN MY GARAGE, BECAUSE WHAT IF WE FAILED HEAR THIS DURANGO SELF START & ENDED DEAD FROM CARBON MONOXIDE POISONING? HAVE OTHER SIMILAR COMPLAINTS BEEN REPORTED AND INVESTIGATED? WHAT IS OUR RECOURSE TO FIX THIS PROBLEM?

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