NHTSA Complaint #10822370 — 2015 JEEP CHEROKEE

STRUCTURE:BODY:HATCHBACK/LIFTGATE issue reported to NHTSA

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Complaint Details

ODI Number	10822370
Vehicle	2015 JEEP CHEROKEE
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE
Date of Incident	December 23, 2015
Date Filed	January 26, 2016
Mileage	10,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING IN THE RAIN AT AN UNKNOWN SPEED, THE POWER LIFTGATE FAILED. THE CONTACT STATED THAT THE LIFTGATE WOULD NOT CLOSE. WHEN MANUALLY CLOSED, THE LOCK WOULD NOT ENGAGE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE POWER LIFTGATE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN: 15V393000 (STRUCTURE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,500. PARTS DISTRIBUTION DISCONNECT.

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