NHTSA Complaint #10822012 — 2014 DODGE JOURNEY

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	10822012
Vehicle	2014 DODGE JOURNEY
Component	SERVICE BRAKES
Date of Incident	December 14, 2015
Date Filed	January 25, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE ELECTRONIC STABILITY CONTROL AND SERVICE BRAKES, HYDRAULIC. THE CONTACT CALLED THE DEALER TO SCHEDULE THE RECALL REPAIR APPOINTMENT WEEKS AGO AND THEY KEPT ASKING THE CONTACT TO CALL BACK FOR WEEKS TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS UNABLE TO PROVIDE A SPECIFIC TIME FRAME THAT THE VEHICLE WOULD BE REPAIRED. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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