NHTSA Complaint #10821798 — 2014 DODGE DURANGO

THE GPS SYSTEM ON MY VEHICLE PROVIDES INACCURATE INFORMATION THAT MAY CAUSE ACCIDENTS EASILY. THE FIRST TIME I NOTICED THIS ISSUE, I WAS USING THE VEHICLE GPS AND IT ASKED ME TO TURN RIGHT WHEN I TURNED, THE WAS NO ROAD SO I NEARLY HIT THE CURB. EVEN THOUGH I HAVE NEVER BEING TO TEXAS BEFORE, MY VEHICLE HAS RESISTED LOCATIONS IN TEXAS AND OTHER LOCATION THAT MAKES THIS ISSUE OUTRAGEOUS. I HAVE SEEN SEVERAL REPORT OF THIS ONLINE WITH DODGE AND JEEP BUT FCA SEEMS NOT TO DO ANYTHING ABOUT IT AS THEIR ANALYST DID NOT HAVE ANY IDEA WHAT I WAS TALKING ABOUT. THE GPS INFORMATION PROVIDED ON MY VEHICLE IS TOTALLY WRONG AND FOR THAT MATTER I HAVE STOPPED USING IT. I CALLED DODGE ONCE AND THEY TRIED TO RESET THE GPS WHICH DID NOT WORK AND SO THEY ADVICE ME TO GO TO THE DEALER TO HAVE IT CHECKED BUT THE CLOSEST DEALER TO ME TOLD ME THAT THEY CANNOT LOOK AT IT BECAUSE THE VEHICLE WAS NOT PURCHASED FROM THEM. ONE OTHER THING IS THAT THE ISSUE AFFECTS THE TIME ON THE VEHICLES MAKING THE TIME LITERALLY GO BACK SOMETIMES. ONCE, I OBSERVED THE CLOCK MOVE BACK FROM 12:05PM TO 11:49AM. AFTER READING SEVERAL REVIEWS ONLINE, IT WAS REALIZED THAT THE ISSUE WAS WITH THE UCONNECT SYSTEM MEANING THAT THE ISSUE IS AFFECTING ALL OR SOME VEHICLES FROM FIAT CHRYSLER OF AMERICA. PLEASE INVESTIGATE THIS BECAUSE THIS CAN EASILY COST SOMEONE THEIR LIFE FOR A GPS TO ASSUME WRONG LOCATION. THIS ISSUES IS AN ONGOING ISSUE SO I JUST PLACED A DATE IN THE WHEN IT HAPPENED FIELD.