NHTSA Complaint #10821764 — 2012 FORD FIESTA

RECALL--IT MAY BE POSSIBLE FOR THE PAWL SPRING TAB INSIDE ONE OR MORE OF THE SIDE DOOR LATCHES TO BREAK. THIS CONDITION WILL TYPICALLY PREVENT THE DOOR FROM LATCHING. IN CERTAIN SITUATIONS, WHERE THE DOOR IS ABLE TO BE CLOSED, THE DOOR MAY UNLATCH WHILE DRIVING, INCREASING THE RISK OF INJURY. WE HAD THE RECALL REPAIRS DONE OUR VEHICLE AND WAS CHARGED $22 TOWARD THE RENTAL OF CAR BECAUSE REPAIRS COULD NOT BE DONE IN HALF A DAY. THE RECALL REPAIRS WERE TO BE DONE WITH NO CHARGE TO US BUT BECAUSE THE DEALERSHIP (DICK SMITH FORD, RAYTOWN, MO) DID NOT COVER ALL RENTAL CHARGES WE HAD TO PAY $22 BECAUSE THEY COULDN'T GET REPAIRS DONE WITHIN ONE DAY.