NHTSA Complaint #10821438 — 2011 FORD FLEX

POWER TAKE OFF ASSEMBLY FAILURE - AT ~59K MILES INTO MY 75K MILE EXTENDED WARRANTY I TOOK MY VEHICLE IN TO SERVICE BECAUSE OF AN OIL BURNING SMELL AFTER HIGHWAY DRIVING. ABOUT A MONTH OR SO LATER I RETURNED TO ADVISE OF THE SAME SMELL. THE SEAL WAS REMOVED AND REPLACED. SUBSEQUENT HIGHWAY TRAVEL YIELDED ADDITIONAL BURNING OIL ODORS THAT I'VE RETURNED TO THE DEALER FOR DIAGNOSIS BUT THE CAUSE WAS NOT IDENTIFIED UNTIL THE LAST VISIT ' ON 7/24/14 @ 58,195 MI. ON 10/9/14@ 59,472 MI. ON 04/22/15 @ 72,712 MI. ON 11/23/15 @84,974 MI. REFERENCES- HTTP://JONATHANLACKMAN.COM/BLOG/FORD-EDGE-PDU-PTO-TRANSFER-CASE-ISSUES-FLEX-500-MKX/ HTTP://WWW.EXPLORERFORUM.COM/FORUMS/SHOWTHREAD.PHP?T=375439&PAGE=13 HTTP://WWW.FORDEDGEFORUM.COM/TOPIC/10914-PTU-LEAK-FAILURES/PAGE-11 AT 84,974 THE OBVIOUS FLUID LEAK WAS IDENTIFIED AS PTO FLUID AS A RESULT OF THE PTO OVERHEATING. NOW THAT MY EXTENDED WARRANTY HAS EXPIRED FORD REFUSES TO WARRANTY REPAIR COVERAGE EVEN THOUGH THE PROBLEM HAS PERSISTED SINCE BEFORE THE WARRANTY EXPIRED BUT NOT IDENTIFIED BY THE FORD MECHANICS. THERE ARE MULTIPLE INSTANCES OF FAILURE WITH THIS PART ON FORD AWD VEHICLE MY COMPLAINT IS THAT FORD IS AWARE OF THE FAILURE AND THE ISSUE WAS NOT ADDRESSED WITH MY VEHICLE BEFORE MY WARRANTY EXPIRED AND NOW I HAVE TO PAY $1600 FOR THE REPAIR WHEN SERVICING THE COMPLAINT COULD HAVE PREVENTE D THE FAILURE AND NEED FOR REPLACEMENT. FORD HAS NOT PROACTIVELY DONE ANYTHING TO PREVENT FAILURE AND HIGH OUT OF POCKET EXPENSES TO ME OR OTHER CUSTOMERS. THERE IS NO RECOMMENDED SERVICE OTHER THAN REPLACEMENT OF THE FAILED UNIT. THERE IS A PROBLEM WITH THE EARLIER UNITS AND FORD SHOULD RECOMMEND SERVICE INTERVALS TO AVOID FAILURE AND REPLACEMENT OF ALREADY FAILED UNITS AT THEIR EXPENSES SINCE THEY ADVISED OF NO SERVICE REQUIRED