NHTSA Complaint #10820759 — 2002 BMW X5

ONE DAY I GOT IN MY CAR TO GO OUT, WHEN I CLOSED THE DOOR THE LATCH WOULDN'T CATCH. I KEPT TRYING AND MY DOOR WOULD NOT CLOSE. AFTER WAITING A FEW HOURS I TRIED AGAIN THIS TIME STANDING OUTSIDE. THE DOOR DID CLOSE, BUT I COULD NOT GET IT BACK OPEN. THE NEXT DAY I WENT TO GET IN FROM THE OTHER SIDE AND I DID, BUT THIS DOOR ON THE PASSENGER SIDE WOULD NOT CLOSE. I FINALLY DID GET IT CLOSE, BUT IT WOULD NOT OPEN. I HAD TO GET IN FROM THE BACK SEAT AND CRAWL OVER TO THE FRONT SO THAT I COULD TAKE IT IN TO THE DEALER. WHAT I WAS TOLD WAS THAT THE LATCH WAS PROBABLY FROZEN. SO DOES THIS MEAN YOU CAN ONLY DRIVE A BMW IN WARM WEATHER? HE ALSO SAID IT COULD BE A BUILDUP OF DIRT. SO I GUESS BOTH MY DOORS GOT A BUILDUP OF DIRT AT THE SAME TIME. SO HE SAID WE WOULD PROBABLY JUST REPLACE THE LATCH. THERE ARE A LOT OF PEOPLE HAVING THIS PROBLEM. WHY WON'T BMW TAKE RESPONSIBILITY AND FIX THE PROBLEM BEFORE SOMEONE GET KILLED BECAUSE THEY CAN'T GET OF THEIR CAR.