NHTSA Complaint #10820532 — 2013 NISSAN ALTIMA

TL* THE CONTACT OWNS A 2013 NISSAN ALTIMA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR A MANUFACTURER RECALL CONCERNING THE HOOD LATCH. THE DEALER STATED THAT THE VEHICLE WAS REPAIRED FOR THE RECALL. WHILE DRIVING 60 MPH, THE HOOD LATCH FRACTURED AND CAUSED EXTENSIVE DAMAGE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO FURTHER INSPECTED THE HOOD LATCH AND STATED THAT IT WAS NOT REPLACED. THE MECHANIC CHECKED WITH THE MANUFACTURER WHO STATED THAT THE HOOD LATCH HAD BEEN ON BACK ORDER AND THAT THE DEALER LUBRICATED THE LATCH, BUT DID NOT REPLACE THE PART. THE INDEPENDENT MECHANIC STATED THAT THE HOOD LATCH NEEDED TO BE REPLACED TO PREVENT THE FAILURE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD BE ABLE TO SUPPLY THE HOOD LATCH PART TO THE DEALER. THE VEHICLE WAS REPAIRED BY THE INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.