NHTSA Complaint #10820408 — 2011 BUICK LACROSSE

DEFROSTER,HEAT,A/C,FAN SPEED,RECIRC, HEAT/COOL SEATS FUNCTIONS FAILED (STOPPED WORKING COMPLETLY) WHILE DRIVING IN A SNOW STORM ON JANUARY 12, 2016 ON HIGHWAY US 131 TO TRAVERSE CITY, MI. FOUND RECALL INFORMATION NHTSA # 11V149000. BROUGHT TO DEALER. DEALER SAID NOT COVERRED UNDER RECAL DUE TO VIN #, AND OWNER COST OF $400 + TO REPAIR. CONTACTED BUICK CUSTOMER CARE. SPOKE WITH ASIA AND LESLIE ON 1/15/16, WHO SAID GM COULD NOT HELP. I DESCRIBED LANGUAGE OF THE RECALL AS BEING IDENTICAL TO THE SAFETY HAZARD DESCRIBED IN THE NHTSA LANGUAGE: "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS" ON THESE VEHICLES, THE SOFTWARE IN THE ELECTRONIC CLIMATE CONTROL MODULE MAY DISABLE THE ABILITY TO ADJUST THE HEATING, VENTILATION, AND AIR CONDITIONING SYSTEM SETTINGS. IF THIS HAPPENS, THE DRIVER WILL NOT BE ABLE TO CONTROL THE COOLING AND VENTILATION FOR THE VEHICLE. CONSEQUENCE: IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY AND COULD RESULT IN A CRASH."