NHTSA Complaint #10818781 — 2012 FORD FOCUS

I PURCHASED A 2012 FOCUS IN 2012 IN DALLAS WITH 7,000 MILES ON IT. SINCE THE VERY BEGINNING THE TRANSMISSION SHUTTERS UPON LEAVING A RED LIGHT. I TOOK IT BACK AND FORD TOLD ME IT WAS NORMAL FOR THAT MODEL UNTIL THEY CAME UP WITH A NEW TRANSMISSION PROGRAMMING. IT WAS VERY ALARMING. I HAVE TAKEN THE CAR TO FORD 4 TIMES FOR THE SAME ISSUE THAT SEEMED TO BE GETTING WORSE. THEN IN MARCH 2015 THEY CAME UP WITH THE COMPUTER REPROGRAMMING FOR THE TRANSMISSION. I TOOK IT ANOTHER 3 TIMES FOR THEM TO FINALLY DECIDE TO REPROGRAM IT ON MY CAR ALTHOUGH IT WAS A RECALL. FINALLY, WHEN WE THOUGHT THIS WOULD SOLVE THE PROBLEM, THE TRANSMISSION STOPPED WORKING THE WEEK THAT THEY PERFORMED THE UPDATE. NOW THEY ARE QUOTING US WITH $2,200 FOR A NEW CLUTCH TO BE PUT IN A FAULTY TRANSMISSION BY DESIGN. THERE ARE SEVERAL CLASS ACTION LAWSUITS OUT THERE FOR THAT TRANSMISSION. THEY ALSO TOLD US IT WAS NOT UNDER WARRANTY. THEY SUPPOSEDLY SENT A "CUSTOMER SATISFACTION PROGRAM" FOR THE CLUTCH IN AUGUST 2014 TO FIX THE ISSUE THAT NOW HIT US DUE TO THEIR FAULTY TRANSMISSION. HOWEVER, THIS LETTER WAS NEVER SENT TO US. WE HAVE RECEIVED EVERY SINGLE LETTER FROM THEM BUT THAT ONE AND NOW THE CAR IS OVER THE 100,000 MILE LIMIT OF THAT CUSTOMER SATISFACTION PROGRAM. WE WOULD THINK THAT UPON OUR 7 VISITS FOR THAT ISSUE THAT SOMEONE IN SERVICE WOULD HAVE MENTIONED THAT THEY CAN FIX IT FOR FREE. FORD HAS BEEN IN COMPLETE DENIAL OF THIS TRANSMISSION ISSUE AND WILL NOT FIX THE SAFETY ISSUE THAT THEY CREATED ALTHOUGH THEY HAD THE CHANCE TO AT MORE THAN ONE OCCASION. THE CAR IS NO LONGER OPERABLE PAST FIRST GEAR AND 15MPH. 7 VISITS IN WHICH THEY IGNORED THE DANGER THAT WE WERE PRESENTING THEM...WHILE THEY PERFECTLY KNEW A RECALL WAS AVAILABLE FOR IT.