NHTSA Complaint #10818715 — 2013 VOLKSWAGEN JETTA

THE CHECK ENGINE LIGHT CAME ON AT THE SAME TIME THAT THE CAR BEGAN TO SLIP OR HESITATE ESPECIALLY IN LOW GEARS OR WHEN ACCELERATING. OUR 18 YEAR OLD DAUGHTER WAS DRIVING TO WORK WHEN THE VEHICLE WENT FROM OPERATIONAL TO THIS CONDITION. SHORTLY AFTER, THE EPC INDICATOR CAME ON AND THE CAR SLIPPING BECAME MORE OF A JOLT, CAR UNABLE TO ACCELERATE AND IT FELT VERY MUCH LIKE IT WOULD STALL. WE WERE ABLE TO SAFETY GET IT TO THE DEALER FOR SERVICE WHERE WE WERE PROVIDED WITH A 30,000 MILE CHECK UP (CAR HAS 24K MILES) AND WERE TOLD IT WAS JUST AN ELECTRICAL ISSUE, NEEDED A RESET. ENGINE LIGHT CAME BACK ON AS I LEFT THE DEALERSHIP, WITH THE SAME JOLTING AND HESITATION. UPON SECOND VISIT TO THE SERVICE DEPARTMENT, I WAS INFORMED THAT THE THERE WAS A CRACK IN THE IGNITION COIL, CAUSING MISFIRE OF THE SPARK PLUGS.