NHTSA Complaint #10818181 — 2010 CHEVROLET SILVERADO 1500

NOTICED DASH CRACKED, ON PASSENGER SIDE ON CORNER OF AIR BAG INSERT. I WENT ONLINE TO FIND THIS CRACK AND OTHERS COMMON ON I BELIEVE 2007 - 2013 GM TRUCKS. I THEN CONTACTED MY GM DEALER, EDENTON MOTORS, EDENTON NC ON 12/16/2015. I SPOKE WITH PATTY IN SERVICE DEPT. I QUESTIONED HER AS TO THE POSSIBLE DANGERS OF THE DASH FRAGMENTATION, IF THE AIRBAG SHOULD GO OFF? SHE ADVISED THAT THERE WERE NO RECALLS OR SERVICE BULLETINS FOR MY 2010 CHEV SILVERADO 1500 LT. I THEN CALLED GM CUSTOMER CARE AND SPOKE WITH ANOTHER REP. THEY ASSIGNED ME A CASE # [XXX], THEY ASKED FOR VIN, MILEAGE, DEALER NAME AND WHO I HAD SPOKE WITH AT EDENTON MOTORS (PATTY) ALSO THERE WERE NO RECALLS. I AGAIN VOICED MY CONCERN OVER POSSIBILITY OF DASH FRAGMENTING AND POSSIBLE INJURY. HE IN TURN AT MY REQUEST TRANSFERRED ME TO A SUPERVISOR "[XXX]" EXPLAINED EVERYTHING AGAIN, MY ONLINE FINDINGS OF NUMEROUS DASHES CRACKING AND THE POSSIBILITY OF INJURY SHOULD AIRBAG DEPLOY. HE ADVISED OF A COST ASSIST PROGRAM, HOWEVER I NEEDED TO GET A GM ESTIMATE OF REPAIR, WE LEFT TO VISIT FAMILY THE NEXT DAY AND RETURNED ON 12/30/2015 WHILE AWAY GM CALLED AGAIN ASKING ABOUT THE PROBLEM AND TO CALL THIS ON 1/22/2015 . I CALL GM CUSTOMER CARE AND WAS ADVISED I HAD BEEN ASSIGNED A SR ADVISOR "[XXX]" EXT [XXX]. SHE ADVISED THAT I NEEDED THE ESTIMATE TO CONTINUE. I COVERED MY CONCERNS WITH HER ALSO. ON 1/4/2016 I TOOK TO 2010 CHEVROLET SILVERADO TO EDENTON MOTORS TO THEM TO EXAMINE. THEY WOULD FORWARD THERE FINDINGS TO GM CUSTOMER CARE, ON 1/5/2016 I CALLED [XXX], SHE WOULD LOOK INTO IT. AT 2:30PM 1/5/2016 [XXX] FOR EDENTON MTRS CALLED AND ADVISED THAT COST OF REPAIR WAS AROUND $800.00, MY COST WOULD BE $500.00. I ADVISED HER NO THANK YOU. THIS IS ONGOING PROBLEM WITH THESE VEHICLES SINCE 2007, RETIRED WITH 35 YEARS IN LAW ENFORCEMENT, I HONESTLY BELIEVE THAT THIS IS A REAL SAFETY CONCERN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR