NHTSA Complaint #10817639 — 2014 DODGE JOURNEY

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS FAILED TO ILLUMINATE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT WHEN THE GEAR SHIFTER WAS PLACED INTO THE REVERSE POSITION, THE ACCELERATOR WAS DEPRESSED, THE VEHICLE INDEPENDENTLY SHIFTED INTO THE DRIVE POSITION. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TRANSMISSION WAS RECALIBRATED. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE HESITATED TO STOP WHILE MAKING A GRINDING SOUND. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.