NHTSA Complaint #10817013 — 2011 FORD FIESTA

SINCE NEW THE CAR'S TRANSMISSION HAS HAD LURCHING AND JERKING ISSUES WHEN SHIFTING THAT HAVE PROGRESSIVELY GOTTEN WORSE. MULTIPLE TIMES THE CAR HAS LURCHED AND STALLED MISSING THE NEXT GEAR AND ALMOST CAUSED US TO GET SIDE SWIPED WHILE MAKING A TURN. WE WERE LEFT STRANDED AND HAD TO REPLACE THE CONTROL MODULE WHICH FORD EVENTUALLY PAID FOR. NOW AFTER GETTING A TRANS MALFUNCTION WARNING THE FORD DEALER IS SAYING WE NEED A NEW CLUTCH (THE CAR IS AN AUTOMATIC...THAT IS WHAT WE PAID FOR). THE CLUTCH HAS ONLY WORN OUT BECAUSE OF THE EXCESSIVE LURCHING AND MISSING GEARS CAUSE BY THE POOR DESIGN DESPITE SEVERAL FAILED ATTEMPTS TO HAVE THE ISSUE FIXED BY THE DEALER. NOT BEING ABLE TO ACCELERATE WHEN MAKING A LEFT TURN OR PULLING ONTO A ROADWAY OR MERGING ONTO A HIGHWAY IS A SAFETY ISSUE. PLEASE HOLD FORD ACCOUNTABLE. I DON'T THINK THE CAR IS SAFE BECAUSE THAT HAPPENS ALL THE TIME AND THE DEALER CAN'T SEEM TO FIX IT. IN FACT I WONT LET MY WIFE DRIVE THE CAR ANYMORE BECAUSE I THINK AN ACCIDENT IS INEVITABLE. WE HAVE HAD CONSTANT TRANSMISSION ISSUES SINCE NEW. FORD DENIED AN PROBLEM WHEN THE CAR WAS NEW AND HAVING THESE ISSUES. FORD IS WILLFULLY PUTTING ITS PAYING CUSTOMERS AT GREAT RISK PHYSICALLY AND FINANCIALLY. WE HAVE RECORDS OF REPEATEDLY BRINGING THIS CAR IN FOR REPAIR. FORD (I BELIEVE INTENTIONALLY) DID NOT DOCUMENT MY WIFE'S COMPLAINTS OR THAT THEY EVEN LOOKED AT THE CAR WHEN IT WAS NEWER AND THEY KEPT SAYING MY WIFE WAS CRAZY AND THERE WAS NO PROBLEM. TURNS OUT THEY WERE WRONG AND THERE HAVE BEEN MAJOR PROBLEMS FROM THE START AND WE ALL KNOW THAT NOW. *JS