NHTSA Complaint #10816330 — 2014 RAM 1500

I FOUND OUT ABOUT A RECALL BY FCA THAT MY 2014 DODGE RAM ECODIESEL HAS A PROBLEM WITH THE EXHAUST DAMPENER. THIS IS AFTER I STARTED RESEARCHING THE SMELL OF EXHAUST FUMES IN THE CAN WHEN USING THE VEHICLES HEAT. I TOOK MY VEHICLE INTO THE DODGE DEALERSHIP TO HAVE THE RECALL REPAIRED. THE DEALERSHIP STATED THAT FCA IS ONLY SENDING THE REPAIR PARTS IN BATCHES AND CANNOT BE ORDERED DIRECTLY FROM FCA. THIS MEANS I MUST WAIT UNTIL THEY ARE IN-STOCK AT THE DEALERSHIP TO HAVE THE PROBLEM REPAIRED. I CONTACTED RAM CUSTOMER SERVICE. RAM CUSTOMER SERVICE STATED THAT THE PART SHIPPING ISSUE IS KNOWN BUT THE 'SMELL' IS NOT CONSIDERED A SAFETY ISSUE. I TOLD THEM THAT THE SMELL OF EXHAUST IS DISTINCT AND OBVIOUS. THEY STILL ARGUED THIS IS NOT A SAFETY ISSUE AS THEIR OWN TESTS DEMONSTRATE THAT THE LEVELS OF EXHAUST DO NOT POSE A SAFETY THREAT--THEY WOULD NOT RESPOND WHEN I STATED IT IS A HEALTH THREAT. AT THIS TIME I STILL CANNOT GET THIS EXHAUST FUME PROBLEM FIXED UNDER FCA'S OWN RECALL SINCE FCA HAS MADE THE REPAIR PARTS AVAILABILITY LIMITED SINCE FCA ONLY SHIPS THE PARTS IN BATCHES NOT BASED ON THE NEED OF THE CUSTOMERS. THE EXHAUST FUMES HAVE CAUSED ME TWO MIGRAINES AND SEVERAL NORMAL HEADACHES WHEN USING THE HEAT ON LONG DRIVES (DISTANCES OVER 30 MILES OR DRIVING TIMES OVER ONE HOUR). THE FCA RECALL IS 'R04'.